Support
How can we Help
Most questions are answered in one click. Pick the path that matches what you need — redeem, download, account, community, or direct staff help.
Redeem a license key
Got a key from checkout or a reseller? Activate it on your account in under a minute.
Download the Loader
The Loader is a single Windows .exe — run it from anywhere, no install. It auto-updates on launch.
Manage your account
Change your password, view active licenses, check past orders, or manage referrals.
Find an order or invoice
Card and crypto orders both show up under your account once payment confirms.
Discord community
Fastest peer help. Setup tips, game-specific threads, and staff presence in shared channels.
Open a support ticket
For account, payment, or license issues that need staff. Join our Discord and open a support ticket.
Use Discord community channels for general questions. Open a support ticket for account or payment details so Avalon staff can help privately.
Purchase blocked or refund question?
If checkout blocked your order or you have a billing question, the fastest path is a support ticket in Discord so staff can verify ownership before changing anything on the account.
Before you ask
Need the current Loader build? Use the download page. It's a self-contained Windows .exe that runs from any folder and auto-updates on launch. If you're new, skim How It Works first — most setup questions are answered there. Privacy questions live on the privacy page. Not a customer yet? Browse the products.