How can we help?
Most questions are answered in one click. Pick the path that matches what you need — redeem, download, account, community, or direct staff help.
Redeem a license key
Got a key from checkout or a reseller? Activate it on your account in under a minute.
Download the Loader
The Loader is a single Windows .exe — run it from anywhere, no install. It auto-updates on launch.
Manage your account
Change your password, view active licenses, check past orders, or manage referrals.
Find an order or invoice
Card and crypto orders both show up under your account once payment confirms.
Discord community
Fastest peer help. Setup tips, game-specific threads, and staff presence in shared channels.
Forums
Searchable threads on configuration, capture cards, OBS NDI, and per-game tuning.
Open a support ticket
For account, payment, or license issues that need staff. Sign-in on the forum is required to file a ticket.
Discord is public. Forum threads are browseable, and tickets stay private between you and Avalon staff after forum sign-in.
Purchase blocked or refund question?
If checkout blocked your order or you have a billing question, the fastest path is a ticket so staff can verify ownership before changing anything on the account.
Before you ask
Need the current Loader build? Use the download page. It's a self-contained Windows .exe that runs from any folder and auto-updates on launch. If you're new, skim How It Works first — most setup questions are answered there. Privacy questions live on the privacy page.